1. Introduction
Diamond Wheel Logistics ("the Company", "we") is committed to protecting the privacy of visitors to our website and of our customers. This policy explains what data we collect, why we use it, and what rights you have over it.
2. Data we collect
- Data you give us directly: name, mobile number, email address, company name and the details of your enquiry when you complete the contact form.
- Operational data: pickup and delivery addresses and shipment details when you engage us to carry out delivery services.
- Technical data: IP address, browser and device type, and the pages you visited — collected automatically for security and performance purposes.
3. How we use it
- To respond to your enquiries and prepare quotations.
- To carry out the agreed delivery, warehousing and distribution services.
- To improve our service quality and the website experience.
- To comply with legal and contractual requirements.
4. Sharing your data
We do not sell or rent your data. We share it only as far as necessary with service providers acting on our behalf (such as our hosting provider or the courier assigned to your shipment), strictly to deliver the service, or where we are legally required to do so by a competent authority.
5. Data security
We apply reasonable technical and organisational measures to protect your data against unauthorised access, loss or alteration, including encrypting site traffic over HTTPS. No method of transmission over the internet can, however, be guaranteed as absolutely secure.
6. Retention
We keep your data for as long as needed to fulfil the purposes above, or for the period required by applicable Saudi Arabian law, whichever is longer.
7. Cookies
The site may use essential cookies to function correctly, and analytics cookies to understand how visitors use the site. You can disable cookies in your browser settings, though some features may then not work as intended.
8. Your rights
- Request access to the personal data we hold about you.
- Request correction of any inaccurate data.
- Request deletion of your data, unless we are legally required to retain it.
- Withdraw your consent to processing at any time.
9. Changes to this policy
We may update this policy from time to time. Any change will be published on this page and the "last updated" date above will be revised.
10. Contact us
For any question about this policy, or to exercise your rights, write to us at [email protected] or call +966 50 000 0000.